Direct support

WHEN THE BUSINESS IS MOVING, HELP SHOULD TOO.

Describe what you were trying to do, what happened and which business is affected. A real support request should begin with context.

Built and supported in Canada.

Business context before canned advice.

Privacy questions have a separate channel.

Choose the right path

START WITH THE QUESTION THAT IS ACTUALLY BLOCKING YOU.

Questions about setup, booking, clients, quotes, invoices, teams, Campaign Studio or the operating workspace.

Questions about access, export, deletion, subprocessors, intelligence conduct or applicable privacy agreements.

Bring the current workflow, client context and service structure into Merba without pretending every business starts the same way.

Include the business name, affected feature, approximate time and what you expected to happen.

Do not email passwords, one-time codes or full payment-card details.
Use the privacy channel for export, deletion, health-information or provider-processing questions.
For payment issues, identify whether the charge concerns a Merba subscription, credits, or a tenant customer payment.

Self-service controls

Ready to begin?