Trust before persuasion

YOUR BUSINESS IS NOT INVENTORY.

The client relationship, payment relationship and final business decision remain with the owner.

Inspect the proof

Owner-reviewed actions

Tenant-scoped records

Business-owned payments

Published provider register

Trust, made measurable

THE RECORD IS REAL.

691

Business records managed inside real, active Merba workspaces.

This anonymous aggregate contains no client names or private details. It updates from real, active Merba workspaces.

Owner evidence

ASK THE OWNER USING IT.

These are consented reviews from operating businesses. The live links let you inspect the customer-facing work for yourself.

Verified owner review

Marcelle

Medical aesthetics practice

“Merba has been one of the most complete and user-friendly solutions I have found for the medical aesthetics industry.”

Read the customer story Book with Skin Medic Visit the shop

Read Marcelle’s full review

After evaluating and using several practice management platforms over the years, Merba has been one of the most complete and user-friendly solutions I have found for the aesthetics/medical aesthetics industry.

As the owner of a busy medical aesthetics practice, finding a platform that can efficiently manage every aspect of my business has been invaluable. Merba has become an essential part of my daily operations and has helped me stay organized while enhancing the experience I provide to my clients.

What I appreciate most is that Merba is truly an all-in-one solution. It allows me to manage online bookings, showcase my services, sell products through an integrated online shop, create and maintain detailed client treatment records, and securely obtain medical director approvals directly within the client chart. Having all this information in one place has streamlined my workflow and improved compliance and documentation.

The platform also offers excellent client management tools, including automated reminders, online booking capabilities, invoicing, payment processing, loyalty programs and rewards systems. These features have helped improve client engagement.

One of the standout benefits is the analytics and business insights that help me better understand my practice performance. The built-in marketing tools and ad creation features make it easier to promote my services and attract new clients. I also appreciate the flexibility to add additional practitioners, each with their own schedule.

Most importantly, Merba is intuitive and easy to use. It has simplified many of the day-to-day challenges of running a medical aesthetic business, and has allowed me to focus more on my clients and less on administrative tasks.

I highly recommend Merba to anyone in the service industries, such as Aestheticians, Cosmetic Nurses, Tattoo Artists, Stylists, Medical Spas, and independent practitioners — or anyone looking for a comprehensive, modern platform to manage and grow their business. It has been a valuable and inexpensive investment for my practice, and I truly enjoy working with it.

— Marcelle, Skin Medic & Formula Phi

The trust architecture

CONTROL SHOULD BE VISIBLE BEFORE IT IS NEEDED.

Your client relationship remains yours.

Client and service records stay tenant-scoped. Merba does not silently sell identifiable client information or turn a private client book into marketplace inventory.

Read the privacy policy Request account deletion

Your payment relationship remains yours.

Ordinary tenant payments route through the business's own connected payment account. The business owns processing fees, payouts, refunds, disputes and customer obligations.

Review pricing Connect Stripe

Recommendations remain inspectable.

Guardian recommendations should show observation, reason, next move, evidence, confidence, expected value and effort before the owner chooses what happens.

Read the intelligence policy See Guardian

Sensitive context stays bounded.

Private client details, chart notes and payment details do not belong in campaign prompts. Provider use is bounded to the owner-requested task and disclosed in the provider register.

View subprocessors Review PHIPA addendum

Guardian decision rights

MERBA RECOMMENDS. OWNERS DECIDE.

01
Notice
Merba identifies a meaningful signal.
02
Explain
Evidence, confidence, value and effort remain visible.
03
Review
The owner approves, corrects or declines the move.

Plain answers

NO TRUST SLOGANS WITHOUT LIMITS.

Does Canadian mean my data never leaves Canada?

No blanket data-residency claim is made here. Merba operates from Ontario and publishes the providers that support the product. Review the Subprocessor Register for current processing locations and purposes.

Does using Merba automatically satisfy my business obligations under PIPEDA, PHIPA or HIPAA?

No software purchase makes a business compliant by itself. Merba provides controls and agreements that may support applicable workflows; the business remains responsible for its own legal and operational obligations.

Can Guardian act without me?

Consequential outreach, campaigns, price changes and similar actions remain owner-reviewable before execution unless the owner later enables a clearly defined automation under explicit controls.

Can I challenge a recommendation?

Yes. Worked, did not work, wrong diagnosis, wrong timing and not applicable are valuable owner corrections that should remain attached to the learning record.

Need the operating detail?

READ THE POLICY. THEN ASK A PERSON.

Questions about privacy or data handling can go to privacy@merba.app.